Covid-19 Updates

All the latest operational and service updates
Oct 12th  15:30 hours
Covid-19 / Emergency Situation Surcharges

 

Dear Valued Customer,

 

Please find the updated COVID-19/Emergency Situation Surcharge chart below which is now based on a regional level for ease of use.

Mission Express continually review our service options and we are pleased to advise that we have continued to offer the ECOPACK service to the USA for shipments up to 2.5 kilos.

This provides a cost effective method of shipping with slightly longer transit times but with all the benefits of the express service such as tracking and POD (consignment value limit of 800 USD applies).

Europe

£0.15 per 0.5 kilo inc fss

Far East / Australasia

£2.95 / half kilo inc fss

Middle East

Surcharges Applicable 

Africa

£0.15 per 0.5 kilo incl inc fss 

South Africa

£2.95 per 0.5 kilo inc fss

USA

Up to 2.5 kilos special tariff see Express and Eco-pack tariffs below.

Canada

£0.15 per 0.5 kilo inc fss

SAM / Carrib

£0.15 per 0.5 kilo inc fss

USA Eco-pack Service

Delivery expectation : 3-4 days 

0.5 kilo         £15.60    excl FSS 

1.0 kilo         £18.50    excl FSS

1.5 kilos        £21.40    excl FSS

2.0 kilos        £24.30    excl FSS                   

2.5 kilos        £27.25    excl FSS    

USA Express Courier

Delivery expectation : 1-2 days 

 

0.5 kilo         £21.60   excl FSS

1.0 kilo         £23.75   excl FSS

1.5 kilos        £24.70   excl FSS

2.0 kilos        £26.35   excl FSS

2.5 kilos        £28.00   excl FSS

_________________________
 
Sep 14th
CENTURION Ecommerce -Temporary Covid surcharges to be applied to USA, Canada & Australian routes with immediate affect

USA  +£3.95 per kilo

Canada +£6.95 per kilo

Australia +£6.95 per kilo 

All other routes are un-affected  at this time.

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Sep 8 11:00
Operational hours are extended. 
 
We are pleased to advise that operational hours at our Heathrow warehouse and for Central London collections have been extended with later timings available.
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Aug 20th  11:00 
International Mail services from September 1st 2020 will have temporary air carrier surcharges applied to the following countries.
These surcharges are subject to change .
 
Country                      Air Carrier Surcharge (Per Kilo)
Argentina                   £3.48
Australia                    £8.70
Brazil                         £3.40
Canada                       £7.77
Croatia                       £2.51
Cyprus                        £2.68 
Gibraltar                     £2.47
Iceland                        £1.48
India                           £8.50     
Israel                           £5.58
Japan                          £5.30    
Lithuania                     £1.23
Mexico                        £5.13
New Zealand               £8.70
Romania                      £2.58
Saudi Arabia                £5.23
Slovenia                       £0.90
South Africa                 £1.65
South Korea                  £4.60
U.A.E                           £5.22
The Covid-19 temporary air-carriage surcharges will be detailed as a separate line on your invoice for ease of administration.
We are closely monitoring the situation and will be keeping you informed as we receive any changes or service updates.
_________________________
 
Aug 3rd  18:00 
Mission Express is still operational and committed to providing the excellent service that we offer to our Customers albeit with some restrictions.

Department / Service contact information:

Customer Services                     Cs@missionexpress.com                           +44(0) 2089171299

Mail & Fulfillment                     Mail@missionexpress.com                        +44(0) 2089171283

UK Same-day                             Sameday@missionexpress.com                 +44(0) 2089171299

General Quotes                         Quotes@missionexpress.com                    +44(0) 2089171299

Imports                                     Import@missionexpress.com                     +44(0) 2089171299

European Dedicated Vehicles     Events@missionexpress.com                     +44(0) 2089171283

Freight                                      Freight@missionexpress.com                    +44(0) 2089171283                       

(Air-Road-Ocean-Haz-UK)

Sales & Marketing                      Marketing@missionexpress.com                +44(0) 2089171283

E-Commerce Services                 Centurion@missionexpress.com                +44(0) 2089171283

Management                              Steve@missionexpress.com                      +44(0) 7738458970

Heathrow warehouse operating times: 10am - 4pm Monday to Friday incl.

We are able to extend these times by prior arrangement.

London collection times : Up to 3pm and can be extended by prior arrangement.

We are monitoring the situation closely with a view to extending collection / operating times wherever possible.

UK regional 3rd party collections required to be booked at least 1 working day before.

UK tracking can now be done via a post-code search 

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Jun 16th  18:00  hours 
"Contact free" Deliveries 

We would like to remind and update all customers on the current "contact free" delivery procedures that are in place at this time.

1:  The driver places the item at the door to the receiver

2:  The driver rings the bell or knocks the door and steps back

3:  The driver waits for the door to open and the parcel is received

If the above procedure is not able to be completed and in the absence of alternative instructions such as "OK to leave safe" or "OK to deliver to neighbour" the address would be carded and the consignment returned to the depot and entered into the "undelivered" process as a normal procedure.

Please ensure that if you wish to give alternative delivery instructions that these are clearly detailed on the booking by way of email or in the "special instructions" field. 

If you have any query or need further information on this please contact our Customer Services Team 

Customer Services                     Cs@missionexpress.com                          +44(0) 2089171299

_________________________

Jun 15th  10:00  hours 
Mission Express is still operational and committed to providing the excellent service that we offer to our Customers albeit with some restrictions.

Department / Service contact information:

Customer Services                     Cs@missionexpress.com                          +44(0) 2089171299

Mail & Fulfillment                     Mail@missionexpress.com                        +44(0) 2089171283

UK Same-day                             Sameday@missionexpress.com                 +44(0) 2089171299

General Quotes                         Quotes@missionexpress.com                    +44(0) 2089171299

Imports                                     Import@missionexpress.com                     +44(0) 2089171299

European Dedicated Vehicles     Events@missionexpress.com                     +44(0) 2089171283

Freight                                      Freight@missionexpress.com                    +44(0) 2089171283                       

(Air-Road-Ocean-Haz-UK)

Sales & Marketing                      Marketing@missionexpress.com                +44(0) 2089171283

Management                              Steve@missionexpress.com                      +44(0) 7738458970

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Jun 4th  18:00  hours 
USA - Mail Services 
 

Please note that from 1st July 2020 a new increased pricing structure will be implemented for all goods sent on a postal service tracked and un-tracked to the USA.

 

Unfortunately these prices are beyond our control and all part of a deal between the USPS and UPU to avoid them leaving the global postal network agreement, below is a link to an article detailing out why and how this has occurred

 

https://www.cnbc.com/2019/09/25/postal-compromise-close-as-us-pushes-global-mail-reforms-amazon-fedex-impact.html

 

All postal authorities across the globe will be affected by these increases set out by the USPS

 

We are currently working with all our partners to make sure we offer the most cost effective options for when these changes occur and will advise on your new prices over the coming weeks, all prices submitted WILL be effective from 1st July 2020

 

Thank you for your support during this difficult time.

_________________________

May 29th  16:00  hours 
Dubai - Courier 

Please be advised that capacity on freighter / charter aircraft has tightened on the Dubai route and resulted in the following Covid 19 ESS having to be implemented at this time on UAE courier movements. Shipments can be booked online as normal but will manually rated as per the below structure:

First 0.5 kilo : £5.95 excl fss

Addl 0.5 kilo : £3.05 excl fss

We are closely monitoring the situation and will advise if the situation changes 

_________________________

May 26th  09:30 hours 
Easing of the lock-down / Return to the workplace - RFI

First and foremost, I trust you are well and keeping safe.

We are all now turning our attentions to the easing of the lock-down and the hopeful return to our workplaces.

I would like to make enquiries with you as to your own company plans on this subject such that we may ourselves review and adjust our operations to service you effectively going forward.

Appreciating the return to the workplace maybe a staggered process and have the need for additional layers of work practice and protocols.

Could you share your initial thoughts or plans with me?

Please email me at steve@missionexpress.com

_________________________

 
May 24th  11:00 hours 
Emergency Service Surcharges (ESS)

Please be advised that due to the increased pressure on airline capacity and the increasing use of freight and charter aircraft we have another wave of Airline / Carrier ESS being levied effective Monday May 25th. ​

 

ESS levies are now being introduced from 1.50 kilos and above.

As an overview the following should be noted from our online web pricing portal to indicate what rate schedules are currently "live" and those which will have ESS levies applied manually over and above the shown pricing:

Service                                    Remarks                                    Portal rates 

Express Intl Courier                   Live service with restrictions     As shown  +   ESS will be applied manually

Express European Courier          Eastern + Western Regions         As shown  +   ESS will be applied manually

USA Express Courier                  Live service                               As shown  +   ESS will be applied manually

European Parcel Service (EPS)   Live service                               As shown

USA EcoPack                             Live service                               As shown

UK Overnight Courier                 Live service                              As shown

Economy Intl Courier                 Live service                              By Quotation / Contract Rates Temporarily Suspended

Economy European Courier        Live service                              By Quotation / Contract Rates Temporarily Suspended 

Mail (Intl + Domestic )                Live service                             By Quotation / Contract Rates Temporarily Suspended

USA 48/72 Hour                         Service suspended                    Use USA ECOPACK upto 2.5 kilos* 

If you click the USA 48/72 hour service we will automatically default the service to USA ECOPACK upto 2.5 kilos.

*USA ECOPACK SERVICE

  • For printed matter (Books/Magazines/Brochures/Documents) 

  • Max weight 2.5 kilos

  • 2-3 day delivery expectation

  • Tracked / Economy Courier service

 

Export rates excluding FSS

0.5 kgs                  £15.60

1.0  kg                   £18.50

1.5  kg                   £21.40

2.0  kg                   £24.30                         

2.5 kgs                   £27.25         

Freight (All)                               Live service                              By Quotation

European dedicated vehicles      Live service                              By Quotation

UK Same-day                              Live service                             By Quotation

 

We are constantly monitoring the situation and are in daily contact with our operating partners around the world to keep on top of service and operating changes. 

Mission Express is still operational and committed to providing the excellent service that we offer to our Customers albeit with some restrictions.

Department / Service contact information:

Customer Services                     Cs@missionexpress.com                          +44(0) 2089171299

Mail & Fulfillment                     Mail@missionexpress.com                        +44(0) 2089171283

UK Same-day                             Sameday@missionexpress.com                 +44(0) 2089171299

General Quotes                         Quotes@missionexpress.com                    +44(0) 2089171299

Imports                                     Import@missionexpress.com                     +44(0) 2089171299

European Dedicated Vehicles     Events@missionexpress.com                     +44(0) 2089171283

Freight                                      Freight@missionexpress.com                    +44(0) 2089171283                       

(Air-Road-Ocean-Haz-UK)

Sales & Marketing                      Marketing@missionexpress.com                +44(0) 2089171283

Management                              Steve@missionexpress.com                      +44(0) 7738458970

_________________________
May 11th 16:00 hours 
India - Courier

We are pleased to advise that we have secured a temporary courier service into India with their "lock-down" due to end May 17th.

We have our first export flight scheduled for May 14th of which all held shipments will be placed upon for export.

A temporary ESS rate tariff will apply as follows:

Delhi                First 0.5 kilo £7.95 excl fss with additional 0.5 kilo £3.95 excl fss

Rest of India     First 0.5 kilo £9.45 excl fss with additional 0.5 kilo £5.95 excl fss

_________________________

May 7th 10:00 hours 

First and foremost, we trust that you and your family are all keeping safe and well during these difficult and testing times.

 

We at Mission Express are fully committed to the safety and protection of our staff as outlined by the Government Covid-19 guidelines.

Mission Express is still operational and committed to providing the excellent service that we offer to our Customers albeit with some restrictions.

Department / Service contact information:

Customer Services                     Cs@missionexpress.com                          +44(0) 2089171299

Mail & Fulfilment                      Mail@missionexpress.com                        +44(0) 2089171283

UK Sameday                              Sameday@missionexpress.com                 +44(0) 2089171299

General Quotes                         Quotes@missionexpress.com                    +44(0) 2089171299

Imports                                     Import@missionexpress.com                     +44(0) 2089171299

European Dedicated Vehicles     Events@missionexpress.com                     +44(0) 2089171283

Freight                                      Freight@missionexpress.com                     +44(0) 2089171283                       

(Air-Road-Ocean-Haz-UK)


Accounts                                   Accounts@missionexpress.com                 

Management                             Steve@missionexpress.com                        +44(0) 7738458970

We are monitoring the situation daily and will keep you updated on any Operational & Service changes as they take place.

_________________________

May 3rd 15:00 hours 

India extends their lock-down again by 2 weeks:

https://news.sky.com/story/coronavirus-india-extends-lockdown-by-two-weeks-but-implements-zones-with-different-rules-11982191

 

_________________________

May 1st 11:00 hours 

First and foremost, we trust that you and your family are all keeping safe and well during these difficult and testing times.

 

We at Mission Express are fully committed to the safety and protection of our staff as outlined by the Government Covid-19 guidelines.

Mission Express is still operational and committed to providing the excellent service that we offer to our Customers albeit with some restrictions.

Department / Service contact information:

Customer Services                     Cs@missionexpress.com                          +44(0) 2089171299

Mail & Fulfilment                      Mail@missionexpress.com                        +44(0) 2089171283

UK Sameday                              Sameday@missionexpress.com                 +44(0) 2089171299

General Quotes                         Quotes@missionexpress.com                    +44(0) 2089171299

Imports                                     Import@missionexpress.com                     +44(0) 2089171299

European Dedicated Vehicles     Events@missionexpress.com                     +44(0) 2089171283

Freight                                      Freight@missionexpress.com                     +44(0) 2089171283                       

(Air-Road-Ocean-Haz-UK)


Accounts                                   Accounts@missionexpress.com                 

Management                             Steve@missionexpress.com                        +44(0) 7738458970

We are monitoring the situation daily and will keep you updated on any Operational & Service changes as they take place.

__________________________
April 29th 11:00 hours 

South Africa.

The outbreak of Covid-19 resulted in the suspension of all passenger aircraft in and out of South Africa, which in turn resulted in our  courier route being suspended. South Africa still has severe lock-down restrictions, which also restricts a large range of commodities from being transported within the country. The list of Government exempted items changes on a regular basis and we are now seeing more items being allowed for transport than before.

We also have had confirmation of a limited number of commercial flights resuming into Johannesburg. The airlines have unfortunately temporarily suspended tariff agreements and implemented a Covid related charge to recoup lost revenue on their flights.

We therefore have to implement a temporary ESS levy with an additional £2.95 per kg with a minimum of £2.95 to cover the additional airline outlay. For more information, contact us.

On the basis of the above we will resume our service into South Africa but do need to stress that service transit times will be affected. with the depleted local SA Customs team and local delivery restrictions.

Most businesses are still closed, but we will hold shipments locally until they re-open. 

Mission Express is still operational and committed to providing the excellent service that we offer to our Customers albeit with some restrictions.

__________________________
April 22nd 11:00 hours 

First and foremost, we trust that you and your family are all keeping safe and well during these difficult and testing times.

We at Mission Express are fully committed to the safety and protection of our staff as outlined by the Government Covid-19 guidelines.

Please be advised that we have a new and refreshed web site being launched for May 1st .... more information to follow....

 

Mission Express is still operational and committed to providing the excellent service that we offer to our Customers albeit with some restrictions.

We are monitoring the situation daily and will keep you updated on any Operational & Service changes as they take place.

__________________________
April 15th 11:00 hours 

As part of the UK Governments COVID-19 measures, it is now the case that companies exporting Personal Protection Equipment from the UK to destinations outside of the European Union will need to have an Export License in place.

This summary below is from www.gov.uk:

During the Coronavirus (COVID-19) outbreak, anyone wishing to export personal protective equipment (PPE) to areas outside the EU, European Free Trade Association member states (Iceland, Liechtenstein, Norway, Switzerland) and certain other territories will temporarily need a PPE export licence. Goods include the following kinds of products which provide the wearer with protection against potentially infectious material:

  • protective spectacles and visors

  • face shields

  • mouth-nose protection equipment

  • protective garments

  • protective gloves

More details can be found here: https://www.gov.uk/government/publications/personal-protective-equipment-ppe-export-control-process

__________________________

April 9th 10:00 Hours

 

United Kingdom - Third Party Collections

There will be a temporary change to the Mission Express service this Easter Bank Holiday.

There will be no international or domestic collections between Friday 10 April and Monday 13 April 2020 (inclusive).

Normal collections and deliveries will resume on Tuesday 14 April 2020.
 
If you have any special movements required over the Easter Holiday please call 07738458970 or email steve@missionexpress.com for assistance.
 
Have a great Easter Bank Holiday weekend!

__________________________

April 8th 11:00 hours 

Mission Express is still operating albeit with some service restrictions.

 

Should you require our services, please contact us.

__________________________

 

April 7th 10:00 Hours

 

United Kingdom - Third Party Collections 

Please be advised that UK 3rd party collections need to be booked 24 hours in advance of the collection date.

__________________________

 

April 6th 18:00 Hours

International Dispatch - Overview 

First and foremost, we trust that you and your family are all keeping safe and well during these difficult and testing times.

We at Mission Express are fully committed to the safety and protection of our staff as outlined by the Government Covid-19 guidelines.

Mission Express is still operational and committed to providing the excellent service that we offer to our Customers albeit with some restrictions.

Airlines and carriers have issued another wave of International and European shipping route suspensions and those routes and services that currently remain operational are increasing subject to temporary operational cost increases with Emergency Shipping Surcharges (ESS) being applied.

With affect from April 4th all agreed Customer International & European courier, freight, e-commerce and mail tariffs are temporarily suspended.

All International & European dispatches will need to pre-quoted for you given current circumstances.

UK Dispatch - Overview

UK overnight courier, mail, dedicated same-day and overnight pallet services all remain operational with no rate changes at this time. 

Should you require our services, please contact us.

We are monitoring the situation daily and will keep you updated on any Operational & Service changes they take place.

Please be safe.

 

__________________________

 

April 3rd 11:00 Hours 

International & Domestic Mail 

We are now experiencing and having reports of increased service and operational delays within the International mail systems. 

Many routes have now been stopped or severely interupted and operating costs are increasing.

With immediate affect all agreed mail tariffs are suspended and all International mail dispatches will need to be pre-quoted.

If you have an International mail dispatch please email your data / spec information to mail@missionexpress.com where will be able to prepare a quote for you.

UK mail remains operational with some delays to be expected and no changes in rating.

__________________________

April 2nd 15:00 hours

First and foremost we trust that you and your family are all keeping safe and well during these difficult and testing times.

We at Mission Express are fully committed to the safety and protection of our staff as outlined by the Government Covid-19 guidelines.

Mission Express is still operational and committed to providing the excellent service that we offer to our Customers albeit with some restrictions.

Should you require our services, please contact us.

Both UK and International services are operating wherever possible, but we are experiencing changes in travel restrictions, timetables and carrier cut-offs on a daily basis.

We are offering collections between the hours of 10:00 and 14:00 and ask that bookings are made by 12 noon for collections that day in London & within the M25.

Pick and pack orders will be processed between the hours of 10:00 and 14:00.

Bookings received after 12 noon for that day, where geographically possible would need to be confirmed by our Customer Services team, if not, will be made the following working day.

Same-day movements, as normal, will need to go through our Customer Services department.

We are monitoring the situation daily and will keep you updated on any Operational & Service changes that take place.

Overview of currently known country / regional restrictions and or expected delays:

April 6th 18:00 PM

Africa:

Nigeria and Sudan service suspension until 6th April.

Bangladesh:

Service suspended until further notice.

Caribbean, Central & South America:

Service suspensions reported in Bolivia, Ecuador, Honduras, Panama, Paraguay, Peru and Venezuela. Full and partial lockdowns ongoing.

Expect delays in Argentina, Brazil, Chile, Dominican Republic and Uruguay.

Aruba & Bahamas are experiencing customs delays with priority given to medical supplies.

China:

Expect delays of 2-3 working days due to stringent traffic control and inspection measures throughout Mainland China.

Italy:

Expect delivery delays during the 'Lock-down' period which is expected to be extended beyond 3rd April. 

We advise against sending shipments to business addresses during this time as many offices and places of work are closed.

Rest of EU:

Service disruption is expected throughout the EU with local business closures and restricted movement. 

Deliveries to places of work may be delayed.

Delivery Drivers will not be requesting signatures for safety reasons.

India:

Service suspended until 15th April 2020.

Israel:

Delays of 2-3 working days reported.

Japan:

Express:  No interruptions to operations or delivery service.

Economy:  Minor delays of 1-2 working days due to flight capacity between Hong Kong and Taipei where our service hub is located.

Macao:

Delivery delays between 1-2 working days expected for all services.

Malaysia:

Expect minor delays due to partial lockdown imposed which is now extended to 14th April 2020. 

We advise against shipping to Business as many ‘non-essential’ organisations are closed.

Middle East:

Azerbaijan and Jordan 2 week service suspension.

Nepal:

Service suspended no flights until 17th of April.

Oman:

The government has declared a complete lock down from 1st April until further notice.

Please note we expect a further update on this and will advise accordingly.

Philippines:

Services have been temporarily suspended until 13th April 2020 due to Government travel restrictions.

Singapore:

Please note we have flight connection delays to Singapore; shipments are currently routed via other carriers please expect delays of 2-3 days.

South Africa:

Service currently suspended due to a lack of linehaul options.

South Korea:

Express: In country delivery delays due to reduced workforce.

Economy: Minor delays of 1-2 working days due to flight capacity between Hong Kong and Taipei where our service hub is located.  

In country delivery delays due to reduced workforce.

Sri Lanka:

Local Government has banned all passenger aircraft until end of May, update to follow.

Deliveries have also been suspended until further notice due to curfew imposed.

Taiwan:

Minor delays of 1-2 working days due to reduced flight capacity to Taipei.

No delivery delays in country.

UAE:

Dubai locked down one of the city’s densely populated areas in efforts to prevent the spread of the coronavirus.

No one will be allowed to leave or enter Al Ras Area for two weeks from Tuesday 31st March,

There will be heightened restrictions on the movement of people and traffic to facilitate sterilization of the area.

All the shops and companies are closed and the residents will not be able to step out of their apartments / buildings until the government remove the lock down notice.

Below are the exact areas / streets are under lock down in Deira region and kindly expect none deliveries to the below areas / streets:

Al Ras Area
Naif Area
Ayal Nasir street
Nasser Square Area
Gold Souq
Sabka Street

United States:

Passenger flights between UK and US now suspended with airlines operating a cargo service only. 

Surcharges will apply for all direct courier and cargo services. 

Mission Express is operating direct and indirect courier and freight services to the USA.

We advise against sending B2B shipments to CA, CO, CT, DE, FL, GA, HI, ID, IL, KY, LA, MO, MI, NJ, NY, OH, PA, TN and TX.

__________________________

 

March 27th 18:00 Hours

United Kingdom - Operational Update

The 9am delivery service option is temporarily suspended via the UK courier overnight service.

Special delivery options are available upon request.

Emergency Situation Surcharge (ESS) surcharges

As the UK braces itself for the peak of the COVID-19 epidemic flights to key routes have reduced considerably due to a drop in passenger numbers following movement restrictions imposed by many Governments worldwide.  

While there is undoubtedly an appetite for cargo capacity it is not economically viable for commercial airlines to operate at existing tariffs. 

As a result many carriers have introduced rate increases or surcharges to keep their planes in the sky to service this demand. 

Mission Express will have to apply these surcharges on top of our existing Tariffs. 

We are currently receiving a lot of information from airlines and carriers regarding their intentions.on these temporary surcharges.and will advise you accordingly.

The situation is being monitored on a daily basis and we trust will only be a short term measure during these difficult times.

Please note that rates detailed on our web quotation portal do not include these current ESS (Emergency Situation Surcharge).

Known surcharges that have already been implemented or we know are to be from May 1st include:

International & Domestic Mail

All International mail dispatch is currently being pre-quoted as contract rates are temporarily suspended during this time.

UK mail has seen a nominal cost increase on both 1st & 2nd Class services.

Effective April 3 - All agreed customer mailing tariffs are temporarily suspended with all International mail dispatch costs to be pre-quoted.

General International Courier: (excluding USA/ Far East / Switzerland /) 

Weight band:  Up to 2.5 kilos        No Surcharges

                       2.51 - 30 kilos        +£3.50

                       30.1 - 70 kilos        +£18.00 

                       70.1 - 300 kilos      +£55.00

                       300.1 >                  +£200.00 

*USA Courier :

 All USA courier dispatches have to travel on Cargo aircraft at this time. As a result the following courier base will rates apply until such time that commercial passenger flights resume:

Weight         Rate excluding FSS

0.5 kilo         £21.60

1.0 kilo         £23.75

1.5 kilos        £24.70

2.0 kilos        £26.35

2.5 kilos        £28.00

3.0 kilos        £29.90

3.5 kilos        £31.40

4.0 kilos        £32.90

4.5 kilos        £34.15

5.0 kilos        £35.55

5.5 kilos        £37.35

6.0 kilos        £38.65

6.5 kilos        £40.05

7.0 kilos        £41.50

7.5 kilos        £42.85

8.0 kilos        £45.05

8.5 kilos        £46.55

9.0 kilos        £47.95

9.5 kilos        £49.40

10+ kilos        £4.65 flat

20+ kilos        £3.75 flat

30+ kilos        £3.45 flat

40+ kilos        £3.10 flat

50+ kilos        £2.95 flat

100+ kilos      £2.80 flat

**Far East :        +£2.50 per half kilo 

Switzerland

Temporary operating surcharges to be applied with affect from April 3rd due to restricted flights.

Rates excluding FSS:

All of Switzerland   First 0.5 kilo: £14.50    Additional 0.5 kilo: £2.55

Caribbean & South America 

Temporary shipping surcharge per waybill for 0.5 kilo shipments:  £0.25 per kilo / £1.20 min

1 kilos and over shipments the General Courier ESS applies.

 

__________________________

March 25th 08:00 hours

As of close of business March 24th, I made the decision to place our operational staff on call from home. This reduces the risk to our staff and enables us to still provide a service to our customers, all be it restricted.

Both UK and International services are operating wherever possible, but we are experiencing changes in travel restrictions, timetables and carrier cut-offs on a daily basis.

As of the 25th March, we will be offering collections between the hours of 10:00 and 14:00 and ask that bookings are made by 12 noon for collections that day in London & within the M25.

Pick and pack orders will be processed between the hours of 10:00 and 14:00.

Bookings received after 12 noon for that day, where geographically possible would need to be confirmed by our Customer Services team, if not, will be made the following working day.

Same-day movements, as normal, will need to go through our Customer Services department.

Our contact details remain the same, our main telephone number +44(0) 2089171299 will be manned 24/7.

Department email addresses and telephone numbers are on our contact page.

We are monitoring the situation daily and will keep you updated on any Operational changes that take place.

We are a British, independently owned International and Domestic logistics company with over twenty years experience in providing flexible, professional and cost-effective delivery solutions.

 

With offices and warehouses at London Heathrow Airport, Mission Express is located at the heart of the UK, European and International distribution network.

Contact

Head Office

Unit 19

Trident Industrial Estate

Blackthorne Road

Poyle, Berks

SL3 0AX

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