United Kingdom
United Kingdom
United Kingdom
Covid-19 Updates
All the latest operational and service updates
Dear Valued Customer,
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(Issued 9th December 2021)
I would like to update you on everything we are doing here at Mission Express to keep you and our colleagues safe when you work with us.
We have updated our COVID-19 policy, therefore face coverings must be worn (unless exempt) by our Driver Team when collecting and delivering your parcels.
All our locations have new signs and posters with our new policy next to them as we also request our partners/suppliers to adhere to the face-covering rule.
We continue to thoroughly clean our facilities and vehicles to comply with the current Government guidelines. All staff and locations have plenty of cleaning products including hand sanitiser.
The safety of staff, customers and suppliers is the priority for Mission Express and I thank you for your continued support.
We will remain the logistics provider of choice by ensuring the health and safety of our colleagues and the exceptional level of service provided.
Best wishes,
Fram
Fram J. Engineer
Managing Director
National Lockdown
(Issued January 5th)
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Dear Valued Customer,
Today again we have the news of a national lockdown for the UK.
This message is to confirm that Mission Express continues to operate ensuring your consignments are collected and delivered on time. We have initiated our contingency plan which we know is proven to work well.
We have updated our staff on continuing our COVID-19 safe protocols. We all have a full and large stock of PPE and all our partners will continue to be monitored for compliance.
Whether you need to distribute your own PPE or homeworking equipment to your teams at home or continue to sell your products overseas, Mission Express is ready, and therefore so are you!
We are Great Britain, we will get through this and all of us at Mission Express wish you well.
Stay safe.
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_______________________
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UK - Tier 4 Operations
(Issued December 21st 2020)
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Dear Valued Customer,
In light of the new Tier 4 introduced to certain parts of the UK this weekend we would like to update you on our contingency planning.
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We have introduced a rotation system (weekly basis) to our warehouse and driver colleagues. We have created tighter “bubbles” so that we can continue to protect our staff and continue to operate at the high levels you expect.
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We may ask you to bring collections times earlier so that we do not have our drivers arriving to the Heathrow facility at the same time (staggered approach)
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Our networks are still operating at high levels however, we are expecting some disruption and have initiated our Business Continuity Plan for UK and Worldwide delivery.
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We encourage you to make use of our online portal for booking collections, raising paperwork and tracking consignments before calling us.
Our priority is the safety and wellbeing of the Mission Express team and we believe these measures secures that and again, allows us to operate at a high level.
We are also committed to you and we are very grateful for your continued support.
These are unprecedented times but for the work that we do for you, we are prepared and the dedication of the team here has proven this since the pandemic started back in March of this year.
If you have any questions please contact us via sales@missionexpress.com
Yours faithfully,
​
_______________________
Oct 12th 15:30 hours
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Covid-19 / Emergency Situation Surcharges
Dear Valued Customer,
Please find the updated COVID-19/Emergency Situation Surcharge chart below which is now based on a regional level for ease of use.
Mission Express continually review our service options and we are pleased to advise that we have continued to offer the ECOPACK service to the USA for shipments up to 2.5 kilos.
This provides a cost effective method of shipping with slightly longer transit times but with all the benefits of the express service such as tracking and POD (consignment value limit of 800 USD applies).
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Europe
£0.15 per 0.5 kilo inc fss
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Far East / Australasia
£2.95 / half kilo inc fss
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Middle East
Surcharges Applicable
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Africa
£0.15 per 0.5 kilo incl inc fss
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South Africa
£2.95 per 0.5 kilo inc fss
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USA
Up to 2.5 kilos special tariff see Express and Eco-pack tariffs below.
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Canada
£0.15 per 0.5 kilo inc fss
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SAM / Carrib
£0.15 per 0.5 kilo inc fss
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USA Eco-pack Service
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Delivery expectation : 3-4 days
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0.5 kilo £15.60 excl FSS
1.0 kilo £18.50 excl FSS
1.5 kilos £21.40 excl FSS
2.0 kilos £24.30 excl FSS
2.5 kilos £27.25 excl FSS
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USA Express Courier
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Delivery expectation : 1-2 days
0.5 kilo £21.60 excl FSS
1.0 kilo £23.75 excl FSS
1.5 kilos £24.70 excl FSS
2.0 kilos £26.35 excl FSS
2.5 kilos £28.00 excl FSS
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_________________________
Sep 14th
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CENTURION Ecommerce -Temporary Covid surcharges to be applied to USA, Canada & Australian routes with immediate affect
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USA +£3.95 per kilo
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Canada +£6.95 per kilo
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Australia +£6.95 per kilo
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All other routes are un-affected at this time.
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Sep 8 11:00
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Operational hours are extended.
We are pleased to advise that operational hours at our Heathrow warehouse and for Central London collections have been extended with later timings available.
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Aug 20th 11:00
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International Mail services from September 1st 2020 will have temporary air carrier surcharges applied to the following countries.
These surcharges are subject to change .
Country Air Carrier Surcharge (Per Kilo)
Argentina £3.48
Australia £8.70
Brazil £3.40
Canada £7.77
Croatia £2.51
Cyprus £2.68
Gibraltar £2.47
Iceland £1.48
India £8.50
Israel £5.58
Japan £5.30
Lithuania £1.23
Mexico £5.13
New Zealand £8.70
Romania £2.58
Saudi Arabia £5.23
Slovenia £0.90
South Africa £1.65
South Korea £4.60
U.A.E £5.22
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The Covid-19 temporary air-carriage surcharges will be detailed as a separate line on your invoice for ease of administration.
We are closely monitoring the situation and will be keeping you informed as we receive any changes or service updates.
_________________________
Aug 3rd 18:00
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Mission Express is still operational and committed to providing the excellent service that we offer to our Customers albeit with some restrictions.
​
Department / Service contact information:
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Customer Services Cs@missionexpress.com +44(0) 2089171299
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Mail & Fulfillment Mail@missionexpress.com +44(0) 2089171283
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UK Same-day Sameday@missionexpress.com +44(0) 2089171299
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General Quotes Quotes@missionexpress.com +44(0) 2089171299
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Imports Import@missionexpress.com +44(0) 2089171299
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European Dedicated Vehicles Events@missionexpress.com +44(0) 2089171283
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Freight Freight@missionexpress.com +44(0) 2089171283
(Air-Road-Ocean-Haz-UK)
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Sales & Marketing Marketing@missionexpress.com +44(0) 2089171283
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E-Commerce Services Centurion@missionexpress.com +44(0) 2089171283
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Management Steve@missionexpress.com +44(0) 7738458970
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Heathrow warehouse operating times: 10am - 4pm Monday to Friday incl.
We are able to extend these times by prior arrangement.
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London collection times : Up to 3pm and can be extended by prior arrangement.
We are monitoring the situation closely with a view to extending collection / operating times wherever possible.
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UK regional 3rd party collections required to be booked at least 1 working day before.
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UK tracking can now be done via a post-code search
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Jun 16th 18:00 hours
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"Contact free" Deliveries
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We would like to remind and update all customers on the current "contact free" delivery procedures that are in place at this time.
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1: The driver places the item at the door to the receiver
2: The driver rings the bell or knocks the door and steps back
3: The driver waits for the door to open and the parcel is received
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If the above procedure is not able to be completed and in the absence of alternative instructions such as "OK to leave safe" or "OK to deliver to neighbour" the address would be carded and the consignment returned to the depot and entered into the "undelivered" process as a normal procedure.
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Please ensure that if you wish to give alternative delivery instructions that these are clearly detailed on the booking by way of email or in the "special instructions" field.
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If you have any query or need further information on this please contact our Customer Services Team
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Customer Services Cs@missionexpress.com +44(0) 2089171299
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_________________________
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Jun 15th 10:00 hours
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Mission Express is still operational and committed to providing the excellent service that we offer to our Customers albeit with some restrictions.
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Department / Service contact information:
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Customer Services Cs@missionexpress.com +44(0) 2089171299
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Mail & Fulfillment Mail@missionexpress.com +44(0) 2089171283
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UK Same-day Sameday@missionexpress.com +44(0) 2089171299
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General Quotes Quotes@missionexpress.com +44(0) 2089171299
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Imports Import@missionexpress.com +44(0) 2089171299
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European Dedicated Vehicles Events@missionexpress.com +44(0) 2089171283
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Freight Freight@missionexpress.com +44(0) 2089171283
(Air-Road-Ocean-Haz-UK)
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Sales & Marketing Marketing@missionexpress.com +44(0) 2089171283
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Management Steve@missionexpress.com +44(0) 7738458970
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_________________________
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Jun 4th 18:00 hours
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USA - Mail Services
Please note that from 1st July 2020 a new increased pricing structure will be implemented for all goods sent on a postal service tracked and un-tracked to the USA.
Unfortunately these prices are beyond our control and all part of a deal between the USPS and UPU to avoid them leaving the global postal network agreement, below is a link to an article detailing out why and how this has occurred
All postal authorities across the globe will be affected by these increases set out by the USPS
We are currently working with all our partners to make sure we offer the most cost effective options for when these changes occur and will advise on your new prices over the coming weeks, all prices submitted WILL be effective from 1st July 2020
Thank you for your support during this difficult time.
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_________________________
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May 29th 16:00 hours
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Dubai - Courier
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Please be advised that capacity on freighter / charter aircraft has tightened on the Dubai route and resulted in the following Covid 19 ESS having to be implemented at this time on UAE courier movements. Shipments can be booked online as normal but will manually rated as per the below structure:
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First 0.5 kilo : £5.95 excl fss
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Addl 0.5 kilo : £3.05 excl fss
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We are closely monitoring the situation and will advise if the situation changes
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_________________________
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May 26th 09:30 hours
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Easing of the lock-down / Return to the workplace - RFI
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First and foremost, I trust you are well and keeping safe.
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We are all now turning our attentions to the easing of the lock-down and the hopeful return to our workplaces.
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I would like to make enquiries with you as to your own company plans on this subject such that we may ourselves review and adjust our operations to service you effectively going forward.
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Appreciating the return to the workplace maybe a staggered process and have the need for additional layers of work practice and protocols.
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Could you share your initial thoughts or plans with me?
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Please email me at steve@missionexpress.com
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_________________________
May 24th 11:00 hours
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Emergency Service Surcharges (ESS)
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Please be advised that due to the increased pressure on airline capacity and the increasing use of freight and charter aircraft we have another wave of Airline / Carrier ESS being levied effective Monday May 25th. ​
ESS levies are now being introduced from 1.50 kilos and above.
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As an overview the following should be noted from our online web pricing portal to indicate what rate schedules are currently "live" and those which will have ESS levies applied manually over and above the shown pricing:
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Service Remarks Portal rates
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Express Intl Courier Live service with restrictions As shown + ESS will be applied manually
Express European Courier Eastern + Western Regions As shown + ESS will be applied manually
USA Express Courier Live service As shown + ESS will be applied manually
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European Parcel Service (EPS) Live service As shown
USA EcoPack Live service As shown
UK Overnight Courier Live service As shown
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Economy Intl Courier Live service By Quotation / Contract Rates Temporarily Suspended
Economy European Courier Live service By Quotation / Contract Rates Temporarily Suspended
Mail (Intl + Domestic ) Live service By Quotation / Contract Rates Temporarily Suspended
USA 48/72 Hour Service suspended Use USA ECOPACK upto 2.5 kilos*
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If you click the USA 48/72 hour service we will automatically default the service to USA ECOPACK upto 2.5 kilos.
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*USA ECOPACK SERVICE
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For printed matter (Books/Magazines/Brochures/Documents)
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Max weight 2.5 kilos
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2-3 day delivery expectation
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Tracked / Economy Courier service
Export rates excluding FSS
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0.5 kgs £15.60
1.0 kg £18.50
1.5 kg £21.40
2.0 kg £24.30
2.5 kgs £27.25
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Freight (All) Live service By Quotation
European dedicated vehicles Live service By Quotation
UK Same-day Live service By Quotation
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We are constantly monitoring the situation and are in daily contact with our operating partners around the world to keep on top of service and operating changes.
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Mission Express is still operational and committed to providing the excellent service that we offer to our Customers albeit with some restrictions.
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Department / Service contact information:
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Customer Services Cs@missionexpress.com +44(0) 2089171299
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Mail & Fulfillment Mail@missionexpress.com +44(0) 2089171283
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UK Same-day Sameday@missionexpress.com +44(0) 2089171299
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General Quotes Quotes@missionexpress.com +44(0) 2089171299
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Imports Import@missionexpress.com +44(0) 2089171299
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European Dedicated Vehicles Events@missionexpress.com +44(0) 2089171283
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Freight Freight@missionexpress.com +44(0) 2089171283
(Air-Road-Ocean-Haz-UK)
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Sales & Marketing Marketing@missionexpress.com +44(0) 2089171283
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Management Steve@missionexpress.com +44(0) 7738458970
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_________________________
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May 11th 16:00 hours
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India - Courier
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We are pleased to advise that we have secured a temporary courier service into India with their "lock-down" due to end May 17th.
We have our first export flight scheduled for May 14th of which all held shipments will be placed upon for export.
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A temporary ESS rate tariff will apply as follows:
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Delhi First 0.5 kilo £7.95 excl fss with additional 0.5 kilo £3.95 excl fss
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Rest of India First 0.5 kilo £9.45 excl fss with additional 0.5 kilo £5.95 excl fss
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May 7th 10:00 hours
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First and foremost, we trust that you and your family are all keeping safe and well during these difficult and testing times.
We at Mission Express are fully committed to the safety and protection of our staff as outlined by the Government Covid-19 guidelines.
​
Mission Express is still operational and committed to providing the excellent service that we offer to our Customers albeit with some restrictions.
​
Department / Service contact information:
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Customer Services Cs@missionexpress.com +44(0) 2089171299
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Mail & Fulfilment Mail@missionexpress.com +44(0) 2089171283
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UK Sameday Sameday@missionexpress.com +44(0) 2089171299
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General Quotes Quotes@missionexpress.com +44(0) 2089171299
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Imports Import@missionexpress.com +44(0) 2089171299
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European Dedicated Vehicles Events@missionexpress.com +44(0) 2089171283
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Freight Freight@missionexpress.com +44(0) 2089171283
(Air-Road-Ocean-Haz-UK)
Accounts Accounts@missionexpress.com
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Management Steve@missionexpress.com +44(0) 7738458970
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We are monitoring the situation daily and will keep you updated on any Operational & Service changes as they take place.
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_________________________
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May 3rd 15:00 hours
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India extends their lock-down again by 2 weeks:
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May 1st 11:00 hours
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First and foremost, we trust that you and your family are all keeping safe and well during these difficult and testing times.
We at Mission Express are fully committed to the safety and protection of our staff as outlined by the Government Covid-19 guidelines.
​
Mission Express is still operational and committed to providing the excellent service that we offer to our Customers albeit with some restrictions.
​
Department / Service contact information:
​
Customer Services Cs@missionexpress.com +44(0) 2089171299
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Mail & Fulfilment Mail@missionexpress.com +44(0) 2089171283
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UK Sameday Sameday@missionexpress.com +44(0) 2089171299
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General Quotes Quotes@missionexpress.com +44(0) 2089171299
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Imports Import@missionexpress.com +44(0) 2089171299
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European Dedicated Vehicles Events@missionexpress.com +44(0) 2089171283
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Freight Freight@missionexpress.com +44(0) 2089171283
(Air-Road-Ocean-Haz-UK)
Accounts Accounts@missionexpress.com
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Management Steve@missionexpress.com +44(0) 7738458970
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We are monitoring the situation daily and will keep you updated on any Operational & Service changes as they take place.
__________________________
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April 29th 11:00 hours
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South Africa.
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The outbreak of Covid-19 resulted in the suspension of all passenger aircraft in and out of South Africa, which in turn resulted in our courier route being suspended. South Africa still has severe lock-down restrictions, which also restricts a large range of commodities from being transported within the country. The list of Government exempted items changes on a regular basis and we are now seeing more items being allowed for transport than before.
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We also have had confirmation of a limited number of commercial flights resuming into Johannesburg. The airlines have unfortunately temporarily suspended tariff agreements and implemented a Covid related charge to recoup lost revenue on their flights.
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We therefore have to implement a temporary ESS levy with an additional £2.95 per kg with a minimum of £2.95 to cover the additional airline outlay. For more information, contact us.
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On the basis of the above we will resume our service into South Africa but do need to stress that service transit times will be affected. with the depleted local SA Customs team and local delivery restrictions.
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Most businesses are still closed, but we will hold shipments locally until they re-open.
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Mission Express is still operational and committed to providing the excellent service that we offer to our Customers albeit with some restrictions.
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April 22nd 11:00 hours
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First and foremost, we trust that you and your family are all keeping safe and well during these difficult and testing times.
We at Mission Express are fully committed to the safety and protection of our staff as outlined by the Government Covid-19 guidelines.
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Please be advised that we have a new and refreshed web site being launched for May 1st .... more information to follow....
Mission Express is still operational and committed to providing the excellent service that we offer to our Customers albeit with some restrictions.
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We are monitoring the situation daily and will keep you updated on any Operational & Service changes as they take place.
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__________________________
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April 15th 11:00 hours
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As part of the UK Governments COVID-19 measures, it is now the case that companies exporting Personal Protection Equipment from the UK to destinations outside of the European Union will need to have an Export License in place.
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This summary below is from www.gov.uk:
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During the Coronavirus (COVID-19) outbreak, anyone wishing to export personal protective equipment (PPE) to areas outside the EU, European Free Trade Association member states (Iceland, Liechtenstein, Norway, Switzerland) and certain other territories will temporarily need a PPE export licence. Goods include the following kinds of products which provide the wearer with protection against potentially infectious material:
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protective spectacles and visors
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face shields
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mouth-nose protection equipment
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protective garments
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protective gloves
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More details can be found here: https://www.gov.uk/government/publications/personal-protective-equipment-ppe-export-control-process
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April 9th 10:00 Hours
United Kingdom - Third Party Collections
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There will be a temporary change to the Mission Express service this Easter Bank Holiday.
There will be no international or domestic collections between Friday 10 April and Monday 13 April 2020 (inclusive).
Normal collections and deliveries will resume on Tuesday 14 April 2020.
If you have any special movements required over the Easter Holiday please call 07738458970 or email steve@missionexpress.com for assistance.
Have a great Easter Bank Holiday weekend!
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April 8th 11:00 hours
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Mission Express is still operating albeit with some service restrictions.
Should you require our services, please contact us.
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April 7th 10:00 Hours
United Kingdom - Third Party Collections
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Please be advised that UK 3rd party collections need to be booked 24 hours in advance of the collection date.
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April 6th 18:00 Hours
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International Dispatch - Overview
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First and foremost, we trust that you and your family are all keeping safe and well during these difficult and testing times.
​
We at Mission Express are fully committed to the safety and protection of our staff as outlined by the Government Covid-19 guidelines.
​
Mission Express is still operational and committed to providing the excellent service that we offer to our Customers albeit with some restrictions.
​
Airlines and carriers have issued another wave of International and European shipping route suspensions and those routes and services that currently remain operational are increasing subject to temporary operational cost increases with Emergency Shipping Surcharges (ESS) being applied.
With affect from April 4th all agreed Customer International & European courier, freight, e-commerce and mail tariffs are temporarily suspended.
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All International & European dispatches will need to pre-quoted for you given current circumstances.
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UK Dispatch - Overview
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UK overnight courier, mail, dedicated same-day and overnight pallet services all remain operational with no rate changes at this time.
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Should you require our services, please contact us.
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We are monitoring the situation daily and will keep you updated on any Operational & Service changes they take place.
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Please be safe.
__________________________
April 3rd 11:00 Hours
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International & Domestic Mail
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We are now experiencing and having reports of increased service and operational delays within the International mail systems.
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Many routes have now been stopped or severely interupted and operating costs are increasing.
With immediate affect all agreed mail tariffs are suspended and all International mail dispatches will need to be pre-quoted.
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If you have an International mail dispatch please email your data / spec information to mail@missionexpress.com where will be able to prepare a quote for you.
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UK mail remains operational with some delays to be expected and no changes in rating.
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__________________________
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April 2nd 15:00 hours
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First and foremost we trust that you and your family are all keeping safe and well during these difficult and testing times.
​
We at Mission Express are fully committed to the safety and protection of our staff as outlined by the Government Covid-19 guidelines.
​
Mission Express is still operational and committed to providing the excellent service that we offer to our Customers albeit with some restrictions.
​
Should you require our services, please contact us.
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Both UK and International services are operating wherever possible, but we are experiencing changes in travel restrictions, timetables and carrier cut-offs on a daily basis.
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We are offering collections between the hours of 10:00 and 14:00 and ask that bookings are made by 12 noon for collections that day in London & within the M25.
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Pick and pack orders will be processed between the hours of 10:00 and 14:00.
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Bookings received after 12 noon for that day, where geographically possible would need to be confirmed by our Customer Services team, if not, will be made the following working day.
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Same-day movements, as normal, will need to go through our Customer Services department.
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We are monitoring the situation daily and will keep you updated on any Operational & Service changes that take place.
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Overview of currently known country / regional restrictions and or expected delays:
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April 6th 18:00 PM
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Africa:
Nigeria and Sudan service suspension until 6th April.
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Bangladesh:
Service suspended until further notice.
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Caribbean, Central & South America:
Service suspensions reported in Bolivia, Ecuador, Honduras, Panama, Paraguay, Peru and Venezuela. Full and partial lockdowns ongoing.
Expect delays in Argentina, Brazil, Chile, Dominican Republic and Uruguay.
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Aruba & Bahamas are experiencing customs delays with priority given to medical supplies.
China:
Expect delays of 2-3 working days due to stringent traffic control and inspection measures throughout Mainland China.
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Italy:
Expect delivery delays during the 'Lock-down' period which is expected to be extended beyond 3rd April.
We advise against sending shipments to business addresses during this time as many offices and places of work are closed.
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Rest of EU:
Service disruption is expected throughout the EU with local business closures and restricted movement.
Deliveries to places of work may be delayed.
Delivery Drivers will not be requesting signatures for safety reasons.
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India:
Service suspended until 15th April 2020.
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Israel:
Delays of 2-3 working days reported.
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Japan:
Express: No interruptions to operations or delivery service.
Economy: Minor delays of 1-2 working days due to flight capacity between Hong Kong and Taipei where our service hub is located.
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Macao:
Delivery delays between 1-2 working days expected for all services.
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Malaysia:
Expect minor delays due to partial lockdown imposed which is now extended to 14th April 2020.
We advise against shipping to Business as many ‘non-essential’ organisations are closed.
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Middle East:
Azerbaijan and Jordan 2 week service suspension.
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Nepal:
Service suspended no flights until 17th of April.
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Oman:
The government has declared a complete lock down from 1st April until further notice.
Please note we expect a further update on this and will advise accordingly.
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Philippines:
Services have been temporarily suspended until 13th April 2020 due to Government travel restrictions.
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Singapore:
Please note we have flight connection delays to Singapore; shipments are currently routed via other carriers please expect delays of 2-3 days.
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South Africa:
Service currently suspended due to a lack of linehaul options.
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South Korea:
Express: In country delivery delays due to reduced workforce.
Economy: Minor delays of 1-2 working days due to flight capacity between Hong Kong and Taipei where our service hub is located.
In country delivery delays due to reduced workforce.
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Sri Lanka:
Local Government has banned all passenger aircraft until end of May, update to follow.
Deliveries have also been suspended until further notice due to curfew imposed.
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Taiwan:
Minor delays of 1-2 working days due to reduced flight capacity to Taipei.
No delivery delays in country.
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UAE:
Dubai locked down one of the city’s densely populated areas in efforts to prevent the spread of the coronavirus.
No one will be allowed to leave or enter Al Ras Area for two weeks from Tuesday 31st March,
There will be heightened restrictions on the movement of people and traffic to facilitate sterilization of the area.
All the shops and companies are closed and the residents will not be able to step out of their apartments / buildings until the government remove the lock down notice.
Below are the exact areas / streets are under lock down in Deira region and kindly expect none deliveries to the below areas / streets:
Al Ras Area
Naif Area
Ayal Nasir street
Nasser Square Area
Gold Souq
Sabka Street
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United States:
Passenger flights between UK and US now suspended with airlines operating a cargo service only.
Surcharges will apply for all direct courier and cargo services.
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Mission Express is operating direct and indirect courier and freight services to the USA.
We advise against sending B2B shipments to CA, CO, CT, DE, FL, GA, HI, ID, IL, KY, LA, MO, MI, NJ, NY, OH, PA, TN and TX.
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March 27th 18:00 Hours
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United Kingdom - Operational Update
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The 9am delivery service option is temporarily suspended via the UK courier overnight service.
Special delivery options are available upon request.
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Emergency Situation Surcharge (ESS) surcharges
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As the UK braces itself for the peak of the COVID-19 epidemic flights to key routes have reduced considerably due to a drop in passenger numbers following movement restrictions imposed by many Governments worldwide.
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While there is undoubtedly an appetite for cargo capacity it is not economically viable for commercial airlines to operate at existing tariffs.
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As a result many carriers have introduced rate increases or surcharges to keep their planes in the sky to service this demand.
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Mission Express will have to apply these surcharges on top of our existing Tariffs.
We are currently receiving a lot of information from airlines and carriers regarding their intentions.on these temporary surcharges.and will advise you accordingly.
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The situation is being monitored on a daily basis and we trust will only be a short term measure during these difficult times.
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Please note that rates detailed on our web quotation portal do not include these current ESS (Emergency Situation Surcharge).
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Known surcharges that have already been implemented or we know are to be from May 1st include:
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International & Domestic Mail
All International mail dispatch is currently being pre-quoted as contract rates are temporarily suspended during this time.
UK mail has seen a nominal cost increase on both 1st & 2nd Class services.
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Effective April 3 - All agreed customer mailing tariffs are temporarily suspended with all International mail dispatch costs to be pre-quoted.
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General International Courier: (excluding USA/ Far East / Switzerland /)
Weight band: Up to 2.5 kilos No Surcharges
2.51 - 30 kilos +£3.50
30.1 - 70 kilos +£18.00
70.1 - 300 kilos +£55.00
300.1 > +£200.00
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*USA Courier :
All USA courier dispatches have to travel on Cargo aircraft at this time. As a result the following courier base will rates apply until such time that commercial passenger flights resume:
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Weight Rate excluding FSS
0.5 kilo £21.60
1.0 kilo £23.75
1.5 kilos £24.70
2.0 kilos £26.35
2.5 kilos £28.00
3.0 kilos £29.90
3.5 kilos £31.40
4.0 kilos £32.90
4.5 kilos £34.15
5.0 kilos £35.55
5.5 kilos £37.35
6.0 kilos £38.65
6.5 kilos £40.05
7.0 kilos £41.50
7.5 kilos £42.85
8.0 kilos £45.05
8.5 kilos £46.55
9.0 kilos £47.95
9.5 kilos £49.40
10+ kilos £4.65 flat
20+ kilos £3.75 flat
30+ kilos £3.45 flat
40+ kilos £3.10 flat
50+ kilos £2.95 flat
100+ kilos £2.80 flat
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**Far East : +£2.50 per half kilo
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Switzerland
Temporary operating surcharges to be applied with affect from April 3rd due to restricted flights.
Rates excluding FSS:
All of Switzerland First 0.5 kilo: £14.50 Additional 0.5 kilo: £2.55
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Caribbean & South America
Temporary shipping surcharge per waybill for 0.5 kilo shipments: £0.25 per kilo / £1.20 min
1 kilos and over shipments the General Courier ESS applies.
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March 25th 08:00 hours
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As of close of business March 24th, I made the decision to place our operational staff on call from home. This reduces the risk to our staff and enables us to still provide a service to our customers, all be it restricted.
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Both UK and International services are operating wherever possible, but we are experiencing changes in travel restrictions, timetables and carrier cut-offs on a daily basis.
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As of the 25th March, we will be offering collections between the hours of 10:00 and 14:00 and ask that bookings are made by 12 noon for collections that day in London & within the M25.
Pick and pack orders will be processed between the hours of 10:00 and 14:00.
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Bookings received after 12 noon for that day, where geographically possible would need to be confirmed by our Customer Services team, if not, will be made the following working day.
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Same-day movements, as normal, will need to go through our Customer Services department.
Our contact details remain the same, our main telephone number +44(0) 2089171299 will be manned 24/7.
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Department email addresses and telephone numbers are on our contact page.
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We are monitoring the situation daily and will keep you updated on any Operational changes that take place.