Flash Service Bulletin 

Presidential Inauguration – USA - January 20th 2021
(Issued January 18th 2021)

 

Dear Valued Customer,

 

Heightened security measures for the 2021 United States Presidential Inauguration will include extensive road closures and restricted access to many locations in the Washington, D.C. area including some bridges and tunnels leading into and out of the area.

Mission Express will be operating during these events where possible, however because of enhanced local security measures and mandates set forth by the U.S. Department of Homeland Security for this National Special Security Event (NSSE), customers may experience service delays and disruptions within the security zones.

___________________

Heavy snow affects our delivery operation in the North of England and Scotland

(Issued January 14th 2021)

 

Today we are experiencing heavy snow in Yorkshire, the North East of England and Scotland which is impacting our delivery operation.

We will attempt delivery wherever possible and whilst Mission Express always aims to provide the best possible service, in these circumstances the safety of our drivers is also of paramount importance.

If we have your customers contact details we will keep them updated on the status of their delivery.

We will continue to monitor the situation in the North of England and Scotland and we'll provide a further update if necessary.

Mission Express : International Courier, Freight and E-Commerce

 

 

______________________

 

 

 

E-Commerce Centurion Service to EU member states - Temporary Suspension 

(Issued January 4th 2021)

 

Dear Valued Customer

We have taken an operational decision to temporarily suspend the E-Commerce Centurion service to EU member states.

All other routes remain in place and operating as normal.

The Brexit changes are greatly impacting on service levels into the EU member states at this time.

The alternative services of Express Courier and European Parcel Service (EPS) are available.

We are monitoring the situation closely and will keep you updated on developments as they occur.

 

______________________

 

London collection time brought forward 

(Issued December 21st 2020)

Dear Valued Customer,

 

FROM TUESDAY 22ND DECEMBER AND UNTIL FURTHER NOTICE  : ALL COLLECTIONS IN LONDON MUST BE COMPLETED BY 1PM

 

We apologise for the inconvenience but this is to ensure we are able to get all consignments into our networks both here in the UK and Worldwide.

 

Thank you for understanding that Mission Express is doing everything possible to keep our service levels to you as high as possible.

 

_______________________

UK - Tier 4 Operations 

(Issued December 21st 2020)

Dear Valued Customer,

 

In light of the new Tier 4 introduced to certain parts of the UK this weekend we would like to update you on our contingency planning.

 

  1. We have introduced a rotation system (weekly basis) to our warehouse and driver colleagues. We have created tighter “bubbles” so that we can continue to protect our staff and continue to operate at the high levels you expect.

  2. We may ask you to bring collections times earlier so that we do not have our drivers arriving to the Heathrow facility at the same time (staggered approach)

  3. Our networks are still operating at high levels however, we are expecting some disruption and have initiated our Business Continuity Plan for UK and Worldwide delivery.

  4. We encourage you to make use of our online portal for booking collections, raising paperwork and tracking consignments before calling us.

 

Our priority is the safety and wellbeing of the Mission Express team and we believe these measures secures that and again, allows us to operate at a high level.

 

We are also committed to you and we are very grateful for your continued support.

 

These are unprecedented times but for the work that we do for you, we are prepared and the dedication of the team here has proven this since the pandemic started back in March of this year.

 

If you have any questions please contact us via sales@missionexpress.com

 

Yours faithfully,

_______________________
Mission Express Overseas Expansion
(Issued December 1st 2020)

It is with great pleasure we can announce that our expansion plans are in full flow.

 

As of 1st December 2020, Mission Express has associate offices in Dubai, New York and Singapore to strengthen our freight offering in those regions. We welcome the new and highly experienced team members at all three offices whom we have known for many years and we look forward to their success!

 

To find more information on the new offices click here 

 

These strange times we find ourselves in have not deterred us from continuing to support you, and we are pleased that you confirm our service levels have remained high.

With the new investment in systems and training undertaken this year, we know it can only get better; so I sincerely thank you for your continued support.

It has not been easy for anyone, and we have faced challenges like you, therefore, we are forever grateful to the whole team here at Mission Express for remaining loyal, flexible, and focused on customer satisfaction.

 

Mission Express will continue to ensure we have our customers at the heart of everything we do.

 

Courier- Mail – Freight – Warehousing- E-Commerce - Fulfilment all under one roof at Mission Express, your logistics partner.

_______________________
Mobile Phone Insurance
(Issued November 19th 2020)

 

Mission Express have special arrangements in place to insure your mobile phone.

The cover is worldwide, to check for Country restrictions please contact us or visit www.missionexpress.com/help-info.

 

The cost for loss or damage cover is £55.00 for up to £1,000 of value.

Cover is limited to one phone per consignment and is available for UK and most overseas destinations.

_______________________

 

Brexit

 

Just another reminder to visit our Brexit information page paying particular attention to the requirements for UK businesses to have an EORI number for smoother trade with EU Countries.

More detail is available here  www.missionexpress.com/brexit.

It’s free and easy to get one; and takes less than five minutes to complete the form!

 

_______________________

Christmas Transit Times

 

Mission Express provide cost effective Express and Economy delivery services Worldwide.

All our services are available via our online portal and for more information about our online tools please contact us at sales@missionexpress.com.

We pride ourselves for on time delivery so please make sure you despatch your Xmas goodies soon.

Santa is never late, and neither are we!

_______________________
Delivery Address and Contact Details
(Issued Nov 11th)

 

With many parts of the World in a form of lockdown and with home working increasing we wish to remind you of the importance of having accurate and up to date address information.

To avoid unnecessary and additional costs, please check the information and especially for residential addresses both in the UK and overseas.

 

Please try to provide the email address and mobile number when possible.

The recipient will then receive communication from Mission Express confirming that a package is on way to them!

 

If you have any questions about this matter please contact us at cs@missionexpress.com  where we will be happy to assist you.

 

Shipping Insurance

 

For peace of mind we always recommend taking out insurance to protect the value of your goods. Mission Express can insure your Express Courier and Freight shipments although there are some restrictions and limitations that may apply.

Please visit https://www.missionexpress.com/help-info for more detail.

 

Our competitive prices are below:

 

International despatch premium: £35 minimum or the declared value for Customs and the carriage charges combined plus 10% and multiplied by 2%

 

UK domestic premium: £25 minimum or the declared value of the goods and the carriage charges combined plus 10% and multiplied by 0.9%

Please inform us by email or when you make your booking that you require insurance on any particular consignment and we will take care of it for you.

_______________________
European Holidays - November 11th 
(Issued November 6th 2020)
Please note that there is a Bank Holiday in Belgium, Luxembourg, France and Poland on Wednesday the 11th of November.
 
All shipments received on Tuesday the 10th will be scheduled for earliest delivery on Thursday the 12th of November.
_______________________
UK & National lockdowns 
(Issued November 2nd 2020)

Dear Valued Customer,

 

Despite the recently announced “lockdowns” in the UK and Europe, Mission Express are continuing to provide on time delivery!

 

The situation is being closely monitored and we have contingency plans should we need to introduce them so that deliveries are not affected.

 

More detail will be available via our website and shipments can always be tracked 24/7 at www.missionexpress.com 

 

We wish our friends and colleagues the very best over there. Stay safe!

 

If you have any questions please contact London Customer Services at Mission Express by email cs@missionexpress.com

_______________________
 
Eire - National Holiday 

Please be advised of the National Holiday in Eire on Monday October 26th.

No deliveries or collections will take place on this day with services resuming Tuesday Oct 27th 

_______________________
 
Last Mailing dates for 2020

Dear Valued Customer,

Please click here to view the last mailing dates for 2020.

 

_______________________
Hong Kong - Typhoon alert / Oct 13th 2020

Dear Valued Customer,

Please be advised that we have been alerted to a typhoon over Hong Kong at this time and that collection and delivery services will be affected.

_______________________
European Parcel Service (EPS) - 9th Oct 2020

Dear Valued Customer,

 

In order to keep the service levels and integrity of the EPS (European Parcels Service) please note that any parcels sent with any of the following conditions will incur a £35.00 surcharge as they will not be able to travel on the conveyor systems and will require manual handling.

 

* MAXIMUM DIMENSIONS over 100 cm X 70 cm X 60 cm

* SHRINK WRAP

* BUBBLE WRAP

* STRAPPED

* EXCESSIVELY TAPED

* HESSIAN SACKS

* OBSCURELY SHAPED

 

If your consignments meet the above conditions, please contact us as Mission Express can provide repacking and/or alternative delivery solutions.

 

If you have any further queries please do not hesitate to contact your Account Manager.

_________________________

We are a British, independently owned International and Domestic logistics company with over twenty years experience in providing flexible, professional and cost-effective delivery solutions.

 

Mission Express is a global operator with offices and warehouses in the UK, U.A.E, Singapore & USA.

Contact

Head Office

Unit 19

Trident Industrial Estate

Blackthorne Road

Poyle, Berks

SL3 0AX

Asset 5.png
icon_email 2.png
icon_linkedin.png

Subscribe for all the latest news and offers:

Call us

+44 (0) 208 917 1299